Data Deletion Instructions

1. Connected Provider Accounts (Google, Meta, and others)

If you connected a third-party account (such as Google or Meta/Facebook) to the CloudGentic Gateway, you can remove it and its stored credentials at any time:

1. Sign in at CloudGenticAI.com and open Dashboard → Gateway → Connected Accounts.
2. Click Disconnect next to the account you want removed.

Disconnecting immediately and permanently deletes the encrypted OAuth tokens we stored for that account. We never store your provider password. You can additionally revoke CloudGentic's access from the provider's side (Google Account → Security → Third-party access, or Facebook → Settings → Apps and Websites) — removing the app there also triggers automatic deletion of the related tokens on our systems.

2. Your CloudGentic Account

To delete your CloudGentic account and all associated personal data (profile, subscriptions, connected accounts, audit history), email support@cloudgenticai.com from the address associated with your account with the subject "Account Deletion Request". We complete verified deletion requests within 30 days and confirm by email.

3. Facebook / Meta Data Deletion Callback

CloudGentic also implements Meta's automated Data Deletion Request callback. If you remove the CloudGentic app from your Facebook settings, Meta notifies us and we automatically delete all OAuth tokens tied to your Facebook account, returning a confirmation code you can use to verify the deletion status.

4. Questions

For any privacy questions, see our Privacy Policy or contact support@cloudgenticai.com.